Cancellation and Refund Policy

Cancellation & Refund Policy | Nursing Solutions Academy

Payment & Registration Policies

Cancellation & Refund Policy

Effective Date: March 2026 | Applies to all courses and events

Cancellation & Refund Policy

Nursing Solutions Academy is committed to providing clear and fair cancellation and refund procedures. The following terms apply to all registrations for courses, events, and training programs.

5+ Days

Prior to Event

25% administrative fee applies

3-5 Days

Prior to Event

Substitutions permitted

Within 3 Days

Prior to Event

No refunds issued

25% Administrative Fee: A 25% administrative fee will be assessed for cancellations submitted five days prior to the event.

Substitutions: Substitutions may be permitted. If you are unable to attend, you may designate an alternative participant from your organization.

Late Cancellations: Refunds will not be issued for cancellations made within three days of the event.

No-Show Policy: Refunds will not be issued to registrants who fail to attend the conference without prior notification of cancellation or rescheduling.

Refund Method: Refunds will be issued to the original payment method. Please allow 7-14 business days for processing after approval.

Services Delivery Policy

Nursing Solutions Academy ensures timely and reliable delivery of all services, including course enrollment confirmations, receipts, and access to learning materials.

Confirmation Email: A confirmation email will be sent to the customer within one to two business days after successful registration and payment.

Payment Receipt: A formal receipt will be issued upon payment confirmation. This receipt serves as proof of registration and may be required for any future inquiries or refund requests.

Delivery Timeline:

Course access credentials: Within 24-48 hours after payment confirmation
Physical materials (if applicable): Shipping within 3-5 business days
Certificates: Issued upon course completion, typically within 10 business days

If You Haven't Received Confirmation:

If you do not receive a confirmation email within two business days of completing your registration, please contact our support team to verify your enrollment status.

Important Information

Program-Specific Policies:

Some specialized programs or international courses may have different cancellation and refund terms. Any variations will be clearly stated in the program-specific enrollment materials. In case of conflict, program-specific policies shall prevail.

Event Cancellation by Academy:

In the rare event that Nursing Solutions Academy cancels a course or event, registrants will receive a full refund of all fees paid, or the option to transfer to a future session at no additional cost.

Need Assistance?

If you have any questions regarding cancellations, refunds, or service delivery, please contact our customer service team at the email address below.

registrar@ns.edu.sa | +966 11 000 0000

This Cancellation and Refund Policy applies to all registrations made through Nursing Solutions Academy. By completing your registration and payment, you acknowledge that you have read, understood, and agree to be bound by these terms. Policies are reviewed annually and may be updated as necessary.